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SERVICE MANAGEMENT SUITE FEATURES
Automation best practices from service management experts
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Modern and user-friendly interfaces to easily manage every process.
Details are important for effective management.
Advanced management capabilities, control from a single panel!
The gateway to customer and user service experience.
Standard Edition
For the organizations who need service desk, incident, task, knowledge man. Offered as annual subscription or perpetual licensing.
Everything in Standard Edition plus:
Service Desk / Interaction Module
Incident Management Module
Service Level Management Module
Task Management Module
Task Schedule Management
Worklog Management Module
Knowledge Management Module
Self Service Portal
Email Auto Ticket Creation
Email Notification Templates
Process Templates
Detailed Reports
Dashboards
Time Engine
Administration Module
Roles Management Module
Multi-Language Support
Canned Responses
Business Hours Module
survey management
API Module for Integrations
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