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SERVICE MANAGEMENT SUITE FEATURES

Automation best practices from service management experts

Modern and user-friendly interfaces to easily manage every process.

Details are important for effective management.

Advanced management capabilities, control from a single panel!

The gateway to customer and user service experience.

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Standard Edition

For the organizations who need service desk, incident, task, knowledge man. Offered as annual subscription or perpetual licensing.

Everything in Standard Edition plus:

  • Service Desk / Interaction Module

  • Incident Management Module

  • Service Level Management Module

  • Task Management Module

  • Task Schedule Management

  • Worklog Management Module

  • Knowledge Management Module

  • Self Service Portal

  • Email Auto Ticket Creation

  • Email Notification Templates

  • Process Templates

  • Detailed Reports

  • Dashboards

  • Time Engine

  • Administration Module

  • Roles Management Module

  • Multi-Language Support

  • Canned Responses

  • Business Hours Module

  • survey management

  • API Module for Integrations

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